Return/Exchange Policy

www.chefbasics.com always strives to do it’s best to fulfill your needs and satisfaction. However, if we made an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it.

If you receive delivery and you find a defect in our product or accept an item you didn't order, we will gladly correct the issue in a timely fashion at our cost. NOTE: we do not offer refunds, exchanges, or returns on CLOSEOUT items.

If you're not satisfied with the garments, you're welcome to return the items as long as they're unused, and have not been laundered. We will credit your account after we receive and inspect the items and approve the fact that they have been unused. A 20% restocking fee will be deducted from your refund PLUS the cost of the original order's shipping to recoup our costs in the transaction.

Exchanges can be made by contacting www.chefbasics.com with the items you wish to return for exchange, and a list of the new items. The difference in price between these items will be determined, and charged/refunded to you account, minus initial freight.

An (RGA) return goods authorization number must be obtained prior to any returns.

How to return your defective products or wrong item delivered:

•Contact us immediately via email at service@cookingclothes.com with a description of your issue within 30 days of delivery date. (Order number & item number to be returned.

•We will email an RGA (Returned Goods Authorization) to you with detailed instructions for return.

•Repackage the item(s) in the original shipping box (if possible) with a copy or printout of the emailed RGA and place it inside the box with the item to be returned.

•Return Goods With Authorization Documentation Only should be shipped to:

V-TEX, INC., 1027 Busch Parkway, Buffalo Grove, IL 60089

•Returned orders without authorization will not be refunded.

•We will refund your money when we receive the merchandise (minus a 20% restocking fee and original shipping cost), unless the mistake was ours.

•You then make a new purchase of the items you need and checkout at our website. This assures the you get delivery of the items you want and not have to wait for us to receive and then ship the new items.

Customers will be responsible for return shipping except in the case of a defective product or incorrect item shipped.

Your business is important to us and we want to make sure you are fully satisfied with our service.

If you have any questions or suggestions on improving our service, feel free to email our Customer Care manager, Chris, at service@chefbasics.com

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